Refund policy

Refund & Replacement Policy

We take pride in delivering high-quality, freshly roasted coffee beans. Your satisfaction matters to us, and we stand behind every order we ship.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact our support team as soon as possible. We will work with you to make it right, which may include a replacement or refund depending on the situation.

To help us resolve the issue quickly, please provide:

• Your order number

• A brief description of the issue

• Photos of the product and packaging, if applicable

Quality Concerns

If you are not satisfied with the quality of your coffee, we encourage you to reach out to our support team. Coffee is a natural product, and factors such as grind size, brewing method, and storage can affect taste. Our team is happy to assist and find a fair resolution.

Non-Returnable Items

Due to the perishable nature of coffee, opened or used coffee products cannot be returned. However, this does not limit your ability to contact us if there is a problem—we are committed to customer satisfaction.

Refunds

If a refund is approved, it will be issued to the original payment method within a reasonable processing timeframe after review.

How to Contact Us

For any issues with your order, please contact our support team at:

https://www.fly-high-coffee.com/pages/contact